Welcome to Telephone Connections LLC Telephone Services.

App Features Include:

• Calling: make and receive calls, hold, mute, and use 3-way calling, call waiting, and call transfers (attended or unattended)
•  Call History: View all incoming, outgoing, and missed calls in one place, with easy callback options. 
•  Call Recording: Record calls on-demand (if purchased), with the ability to pause and resume recordings during a call. (premium feature*)
• Conference Calls: Join conference calls with a single click—no need for numbers, access codes, or passwords.

App Features Continued:

•  Enterprise Contacts: Access your company’s contact list directly in the app, no need to open a separate directory. 
•  Mobile Office Extensions: Use IP desk phone features like Auto Attendant, and Unified Mailbox integrated with your mobile. 
•  Visual Voicemail: View voicemail messages via email, with transcriptions (if enabled), date, duration, caller ID, and audio files.
• Settings: Easily manage features like Do Not Disturb, Call Forwarding, and ringtones.

Call Management Features:

•  3-Way Conference Call: Easily add a third party to a call. 
•  Attended Transfer: Announce and transfer a call to another number. 
•  Auto Attendant Answering: Direct callers to an Auto Attendant with menu options. 
•  Call Forwarding (Busy/No Answer): Automatically forward calls when busy or unanswered. 
•  Call Hold & Park: Hold calls with music/commercials or park calls for pickup at other extensions. 
•  Call Queue: Manage call routing to available agents or extensions. 

 Additional Features:

• Custom/Default Music on Hold: Upload your own music or use default options for callers on hold.   
• Shared Virtual Call Paths: Use shared paths for calls to any hosted endpoint or SIP trunk.
• Speed Dial & One Button Redial: Quickly dial preset numbers or redial the last number.
• Do Not Disturb: Send calls directly to voicemail.
• Call Blocking: Block incoming and outgoing calls to specific numbers or services.

Call Management Features Continued:

•  Barge: Listen in and talk to internal callers without the external caller hearing. 
• Call Routing Time Frames: Set routing rules for business, after hours, or holiday schedules. 
•  Caller ID & Blocking: Customize or block outgoing Caller ID and route calls based on incoming Caller ID. 
•  Voicemail & Visual Voicemail: Access voicemails through email, with options for auto-deletion. 

Customize your plan to fit your specific needs! All basic features are included and premium features can be added on to suit your needs best.

Additional Premium features: (may be added to any plan)

• Door Control Unit (DCU): allows you to manage / restrict access to areas remotely.

Faxing Services:

• T.38 Fax: lets you send faxes traditionally using a phone line and fax machine.
• Hosted Fax: lets you send faxes from your computer, which can be received by email or forwarded to a physical fax machine. It gives you quick access to faxes anytime, anywhere, and on any device.

Premium features: (may be added to any plan)

• Burstable Virtual Call Paths: Add extra call paths on-demand, up to 10 .
• Call Recording: Record live calls.
• Cloud Extensions: Route calls without a physical device.
• Direct Inward Dialing (DID): Set up a direct line to device or extension.
• Automatic Call Distribution: Route calls in a  call center based on priority and availability.
• Toll Free Numbers: Route toll-free numbers to DIDs, Auto Attendants, or call queues.
• Voice-To-Text: View voicemails via text.