Business Phone Services by Telephone Connections LLC
Telephone Services
Call Management Features
3-Way Conference Call: Easily add a third party to a call.
Attended Transfer: Announce and transfer a call to another number.
Auto Attendant Answering: Direct callers to an Auto Attendant with menu options.
Barge: Listen in and talk to internal callers without the external caller hearing.
Call Forwarding (Busy/No Answer): Automatically forward calls when busy or unanswered.
Call Hold & Park: Hold calls with music/commercials or park calls for pickup at other extensions.
Call Queue: Manage call routing to available agents or extensions.
Call Routing Time Frames: Set routing rules for business, after hours, or holiday schedules.
Caller ID & Blocking: Customize or block outgoing Caller ID and route calls based on incoming Caller ID.
Voicemail & Visual Voicemail: Access voicemails traditionally, or through email.
Music & Messaging On Hold
Custom/Default Music on Hold: Upload your own music or use default options for callers on hold.
Endpoint & Call Control
Shared Virtual Call Paths: Use shared paths for calls to any hosted endpoint or SIP trunk.
Speed Dial & One Button Redial: Quickly dial preset numbers or redial the last number.
Do Not Disturb: Send calls directly to voicemail.
Call Blocking: Block incoming and outgoing calls to specific numbers or services.
Reporting & Analytics
Activity Reports: View detailed account and call traffic data.
Call Center & Agent Reports: Track call volume, agent performance, and queue activity.
Call Detail Records & Call Traffic by Extension: Monitor and log real-time call activity and extension usage.
Virtual Auto Attendants
Top-level Auto Attendants: Set up menus for routing calls to departments, groups, or voicemail.
Sub-level Auto Attendants: Use additional auto attendants for specific departments like Sales or Support.
Origination & Termination
Domestic & International Numbers: Get local and international phone numbers for inbound and outbound calls.
E911 Support: Register emergency services information for each phone number or device.
Internet Services
100mbps x 10mbps
200mbps x 20mbps
300mbps x 30mbps
1 Gb
Fiber Internet (where available)
Premium Services
*Premium Services can be added to any plan at an additional cost
Call Recording: Record live calls.
SMS/Texting Campaign: used for your business to send automated messages.
ACD (Automatic Call Distribution): Route calls in a call center based on priority and availability.
Cloud Extensions: Route calls to specific destinations without a physical device.
Burstable Virtual Call Paths: Add extra call paths on-demand, up to 10 additional paths.
Direct Inward Dialing (DID): Set up a direct line to a device or extension.
Toll-Free Numbers: Route toll-free numbers to DIDs, Auto Attendants, or call queues.
Door Control Unit (DCU): allows you to manage / restrict access to areas remotely.
Faxing Services:
T.38 fax: lets you send faxes traditionally using a phone line and fax machine.
Hosted Fax: lets you send faxes from your computer, which can be received by email or forwarded to a physical fax machine. It gives you quick access to faxes anytime, anywhere, and on any device.
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