Welcome to Telephone Connections, LLC. Telephone Services

• 3-Way Conference Call: Easily add a third party to a call.
• Attended Transfer: Announce and transfer a call to another number.
• Auto Attendant Answering: Direct callers to an Auto Attendant with menu options.
• Barge: Listen in and talk to internal callers without the external caller hearing.
• Call Forwarding (Busy/No Answer): Automatically forward calls when busy or unanswered.
• Call Hold & Park: Hold calls with music/commercials or park calls for pickup at other extensions.
• Call Queue: Manage call routing to available agents or extensions.
• Call Routing Time Frames: Set routing rules for business, after hours, or holiday schedules.
• Caller ID & Blocking: Customize or block outgoing Caller ID and route calls based on incoming Caller ID.
• Voicemail & Visual Voicemail: Access voicemails traditionally, or through email.

• Custom/Default Music on Hold: Upload your own music or use default options for callers on hold.

• Shared Virtual Call Paths: Use shared paths for calls to any hosted endpoint or SIP trunk.
• Speed Dial & One Button Redial: Quickly dial preset numbers or redial the last number.
• Do Not Disturb: Send calls directly to voicemail.
• Call Blocking: Block incoming and outgoing calls to specific numbers or services.

• Activity Reports: View detailed account and call traffic data.
• Call Center & Agent Reports: Track call volume, agent performance, and queue activity.
• Call Detail Records & Call Traffic by Extension: Monitor and log real-time call activity and extension usage.

• Top-level Auto Attendants: Set up menus for routing calls to departments, groups, or voicemail.
• Sub-level Auto Attendants: Use additional auto attendants for specific departments like Sales or Support.

• Domestic & International Numbers: Get local and international phone numbers for inbound and outbound calls.
• E911 Support: Register emergency services information for each phone number or device.

• 100mbps x 10mbps
• 200mbps x 20mbps
• 300mbps x 30mbps
• 1 Gb
• Fiber Internet (where available)

*Premium Services can be added to any plan at an additional cost

•  Call Recording: Record live calls.
• SMS/Texting Campaign: used for your business to send automated messages.
•  ACD (Automatic Call Distribution): Route calls in a call center based on priority and availability.
•  Cloud Extensions: Route calls to specific destinations without a physical device. 
• Burstable Virtual Call Paths: Add extra call paths on-demand, up to 10 additional paths.
• Direct Inward Dialing (DID): Set up a direct line to a device or extension.
• Toll-Free Numbers: Route toll-free numbers to DIDs, Auto Attendants, or call queues.
• Door Control Unit (DCU): allows you to manage / restrict access to areas remotely.

• T.38 fax:  lets you send faxes traditionally using a phone line and fax machine.
• Hosted Fax:  lets you send faxes from your computer, which can be received by email or forwarded to a physical fax machine. It gives you quick access to faxes anytime, anywhere, and on any device.